FAQ
Your Questions, Answered
What is Divyam?
Divyam is a premium brand under Adgenic Communication Pvt. Ltd., offering 100% pure vegetarian, aluminium-free utensil rental services for weddings, religious functions, and special events. Our mission is to ensure that every sacred and social event remains pure, hygienic, and vegetarian — true to The Promise of Purity.
Do you provide food or catering staff?
No. Divyam provides only clean, food-grade utensils, bardana, and support equipment on rent. We do not provide food or cooking staff.
What makes Divyam different from others?
Divyam stands for Purity, Hygiene, and Trust through: ✅ Full Refund if Cancelled 3 Days Prior ✅ Trained Event Manager for a Perfect Event ✅ Dedicated Team for Pure Veg Assurance ✅ Dedicated Customer Support ✅ 100% Pure Vegetarian Utensils ✅ 100% Food-Grade Steel Cookware & Bardana ❌ No Aluminium Utensils Used or Given ✅ 5-Star Quality Standard Utensils ✅ Specialized Washing & Packing Centre ✅ 6-Step Cleaning Process ✅ Clean, Packed & Ready to Use ✅ Safe & Hygienic Storage Every utensil is handled only by trained vegetarian staff and certified through our strict 6-step cleaning process.
What kind of utensils and equipment do you provide?
We offer a complete range of 5-Star category, food-grade, vegetarian-safe bardana and cookware, including: Stainless steel bhagona/deg & cookware Premium chafing dishes and serving counters Premium LED Display Counters with elegant décor lighting 5-Star quality serving bowls, ladles, and cookware sets Food-grade steel plates, glasses, spoons Melamine dinnerware (durable & economical) Porcelain dinnerware (premium & elegant) Other essential catering support items All items are cleaned, packed, and delivered ready-to-use.
How do you ensure purity and cleanliness?
Each set of utensils undergoes a 6-step cleaning process: 1️⃣ Pre-Rinse 2️⃣ Food-Safe Detergent Wash 3️⃣ Hot Water Wash 4️⃣ RO Water Rinse 5️⃣ Drying 6️⃣ Final Repacking This process ensures 100% removal of oil, stains, and micro-impurities. All utensils are handled in a vegetarian-only facility with CCTV monitoring. A Divyam representative is present at your event to ensure utensils are not used for non-vegetarian cooking.
Why don't you use Bone China or Plastic Plates?
Bone China may contain animal bone ash, violating vegetarian purity standards. Plastic is non-eco-friendly and unhygienic for food service. Divyam uses Porcelain and Melamine dinnerware — 100% vegetarian-safe, reusable, hygienic, and elegant.
Where are your services available?
Currently available in Prayagraj (U.P.), with expansion planned across other major cities soon.
What are your rental charges?
Charges depend on utensil type and event size: Plate-wise packages (Porcelain or Melamine) Size-based cookware packages Customized quotations available upon request Our pricing is transparent — no hidden or extra cleaning charges.
How far in advance should I book?
Large weddings/events – book at least 6 months in advance. Small/medium functions – book at least 3 months prior.
Can I trust that utensils are used only for vegetarian cooking?
Yes. Divyam guarantees 100% vegetarian purity. Our dedicated staff and written customer undertaking ensure utensils are never used for non-vegetarian purposes.
How can I book utensils for my event?
📞 Call: +91-9277802105, +91-9277802106 📧 Email: support@divyam.com 🏢 Office: 16/35, New Sohbatiyabagh, Prayagraj, Uttar Pradesh – 211006
What is the payment process?
25% advance required at booking. Balance payment due 3 days before the event. Bookings auto-cancel if full payment isn't received on time. Online payment, UPI, and bank transfer options available.
What is your refund policy?
Full refund if cancelled 3 days before the event. If the event is rescheduled, no deduction (subject to availability).
What values define Divyam?
✨ Purity | Hygiene | Trust | Professionalism | Vegetarian Commitment
Where can I know more about Divyam?
Visit www.divyam.com or follow us on our social media handles for updates and upcoming launches.
Legal & Brand Compliance
Divyam operates under Adgenic Communication Pvt. Ltd., a registered and licensed company: FSSAI License No.: 12725005000293 — Valid up to 30 June 2030 GSTIN: 09AAWCA8443J1ZW Trademark: 'Divyam – The Promise of Purity' (Application filed and under process) All operations, utensils, and facilities are maintained as per Food Safety and Standards Act, 2006 guidelines and audited hygiene protocols.