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Effective Date: 1 January 2025

Terms & Conditions

Introduction

These Terms & Conditions govern the rental services provided by Divyam. By booking our services, you agree to comply with all terms stated herein.

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1. Booking & Payment

  • 1.1 A booking is confirmed only after payment of 25% advance.
  • 1.2 Balance must be paid at least 3 days before the event date, failing which the booking shall stand automatically cancelled.
  • 1.3 Payments can be made via Bank Transfer (NEFT/RTGS/UPI) or Cash to authorised representatives of Adgenic Communication Pvt. Ltd. (Divyam).
  • 1.4 Official receipts will be issued immediately for every payment.
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2. Refund & Cancellation Policy

  • 2.1 100% refund if cancellation is made 3 days prior to the event.
  • 2.2 Rescheduling allowed without deduction, subject to slot availability.
  • 2.3 Refunds are processed within 2–3 working days through the original mode of payment.
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3. Delivery & Pickup

  • 3.1 Divyam delivers and collects utensils/equipment only at the approved venue mentioned in the booking form.
  • 3.2 If the venue changes after confirmation, extra transport / labour charges may apply depending on distance.
  • 3.3 Delivery is generally made 1 day before and pickup done within 6–12 hours after the event.
  • 3.4 Customer must ensure timely venue access for delivery & pickup.
  • 3.5 All leftover food must be removed; utensils to be returned in basic clean condition.
  • 3.6 Delay in pickup due to customer inaccessibility will attract additional handling charges – every 24 hours = one extra rental day.
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4. Usage & Purity Compliance

  • 4.1 All Divyam utensils are 100% vegetarian-certified and strictly prohibited for non-vegetarian use.
  • 4.2 A Divyam supervisor may remain present or inspect anytime to ensure compliance. Customer shall cooperate fully.
  • 4.3 Customer must sign an undertaking confirming vegetarian-only usage.
  • 4.4 Any violation will lead to immediate termination without refund, and customer will bear the full purchase cost of affected utensils plus legal damages.
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5. Damage or Loss

  • 5.1 Customer is responsible for safety and proper handling of utensils during rental period.
  • 5.2 In case of damage, breakage or loss, repair / replacement cost will be charged or adjusted in final settlement.
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6. Conduct & Cooperation

  • 6.1 Customer and representatives must treat Divyam staff with respect and courtesy.
  • 6.2 Any form of misconduct or abuse will result in immediate withdrawal of services without refund.
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7. GST & Billing

  • 7.1 All services billed under SAC Code 9973 – Rental/Leasing of Tangible Goods.
  • 7.2 GST @ 18% (9% CGST + 9% SGST) applies as per law.
  • 7.3 Tax Invoice (GST Bill) issued within 24–48 hours after event, post settlement of any dues or damage charges.
  • 7.4 Payment receipts for advance and final amounts issued immediately.
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8. Privacy & Data Protection

  • 8.1 Customer ID documents (Aadhaar, PAN etc.) collected only for verification & record keeping.
  • 8.2 Divyam ensures strict data confidentiality and never shares information except as required by law.
  • 8.3 Refer to our Privacy Policy on www.divyam.com.
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9. Force Majeure

  • Divyam is not liable for delays or cancellations arising from natural disasters, accidents, strikes or events beyond our control.
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10. Jurisdiction

  • All disputes are subject to the exclusive jurisdiction of Prayagraj Courts, Uttar Pradesh, India.
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11. Quotation & Extra Stock Policy

  • 11.1 Divyam delivers only those items and quantities mentioned in the approved quotation.
  • 11.2 Any extra items during the event will be provided as per availability and charged extra.
  • 11.3 Customers should finalise requirements in advance for smooth operations.
  • 11.4 Divyam shall not be liable for unbooked stock unavailability.
  • 11.5 If short-supply occurs from Divyam's end due to unavoidable reasons, a 10% refund of the item value will be credited as compensation.
  • 11.6 Customer must count and verify all delivered items in the presence of Divyam staff; no later claims will be entertained.
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12. Legal & Brand Compliance

  • 12.1 Divyam operates under Adgenic Communication Pvt. Ltd. – a registered Private Limited Company.
  • 12.2 GST Registration No.: 09AAWCA8443J1ZW (Regular Registration, Issued 22 June 2022).
  • 12.3 FSSAI License No.: 12725005000293 – Valid up to 30 June 2030 for Food Services (Catering & Retail).
  • 12.4 Trademark: 'Divyam – The Promise of Purity' – Trademark Application filed and under process.
  • 12.5 All Divyam operations comply with the Food Safety and Standards Act (2006) and applicable GST laws.
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© 2025 Divyam (A Unit of Adgenic Communication Pvt. Ltd.) 📍 16/35, New Sohbatiyabagh, Prayagraj – 211006 📧 support@divyam.com | 📞 +91-9277802105 / +91-9277802106 The Promise of Purity – For Every Sacred Celebration