Ethics & Compliance

THE PROMISE OF PURITY - DIVYAM 🌿

THE PROMISE OF PURITY

Effective Date: October 15, 2025

Brand: Divyam (A Unit of Adgenic Communication Pvt. Ltd.)

Website: https://www.divyam.com

At Divyam, we believe that purity is not limited to utensils — it reflects in the way we conduct our business. Our Ethics & Compliance Framework ensures trust, transparency, and accountability across every service, transaction, and event we manage. We are committed to maintaining the highest ethical standards while upholding our brand's promise — 'The Promise of Purity.'

1. Our Core Values

Purity First: 100% vegetarian-certified utensils, never used for non-vegetarian cooking.
Honesty & Transparency: Clear rental charges, documented terms, and a transparent refund policy with no hidden fees.
Respect & Dignity: We treat every staff member, customer, and partner with fairness, respect, and integrity.
Sustainability: We use reusable and eco-friendly materials like Porcelain, Melamine, and Stainless Steel, avoiding bone china or single-use plastics.

2. Compliance with Laws & Certifications

Certificate of Incorporation: Adgenic Communication Pvt. Ltd. is registered under the Companies Act, 2013. CIN: U74300UP2022PTC162452
GST Registration: GSTIN – 09AAWCA8443J1ZW, registered under the jurisdiction of Prayagraj, Uttar Pradesh.
FSSAI License: License No. 12725005000293, valid up to 30 June 2030, issued by the Department of Food Safety and Drug Administration, Govt. of Uttar Pradesh.
Trademark: 'Divyam – The Promise of Purity™' – Trademark application filed under Adgenic Communication Pvt. Ltd., pending registration with the Trademark Registry, Government of India.
We strictly comply with: Food Safety and Standards Act, 2006; Consumer Protection Act, 2019; Information Technology Act, 2000; Goods and Services Tax (GST) Act, 2017

3. Vegetarian Purity & Customer Undertaking

Every customer is required to sign a written undertaking confirming that Divyam utensils will be used only for vegetarian cooking.
A dedicated Divyam supervisor or team member remains present during the event to ensure purity compliance.
Any violation of this commitment results in immediate service termination without refund, and the customer becomes liable for damages and utensil replacement costs.

4. Workplace Ethics & Conduct

Zero Tolerance for Harassment: Any form of harassment, abuse, or discrimination (gender, caste, religion, etc.) is strictly prohibited.
Health & Safety: Divyam employees follow strict hygiene protocols, wear protective gear, and maintain cleanliness throughout handling and washing processes.
Fair Employment: All team members are paid fairly, work in safe environments, and are treated with respect and equality.

5. Anti-Corruption & Fair Business Practices

Divyam maintains a zero-tolerance policy towards bribery, corruption, or unfair business practices.
All financial transactions are transparent, documented, and GST-compliant.
Vendors and partners are chosen through fair evaluation, not favoritism or personal bias.
Any attempt to influence or misrepresent financial or operational data is treated as a serious ethical violation.

6. Monitoring, Auditing & Quality Assurance

All utensils are cleaned, sanitized, and packed at Divyam's specialized Washing & Packing Centre under CCTV surveillance.
Every utensil undergoes a 5-step cleaning process – Rinse → Food-safe Detergent → Hot Water → RO Water → Drying & Repacking.
Internal quality and compliance audits are conducted regularly to ensure adherence to hygiene and ethical standards.
Divyam retains records of cleaning, dispatch, and inspection logs for accountability.

7. Grievance & Reporting Mechanism

Divyam encourages customers, staff, and partners to report any ethical concern or compliance issue directly and confidentially.
You may reach our compliance team at:

Contact Our Compliance Team:

Phone: +91-9277802105, +91-9277802106
Email: support@divyam.com
Company: Adgenic Communication Pvt. Ltd. – Divyam
Address: 16/35, New Sohbatiyabagh, Prayagraj, Uttar Pradesh – 211006

All grievances are handled confidentially, respectfully, and promptly, ensuring fair resolution and accountability.

Legal & Regulatory Declaration

Divyam operates under Adgenic Communication Pvt. Ltd., adhering to all relevant laws and standards of India.
FSSAI License No.: 12725005000293 – Valid till 30 June 2030
GSTIN: 09AAWCA8443J1ZW
CIN: U74300UP2022PTC162452
Trademark: 'Divyam – The Promise of Purity™' (Application under process)
All operational, financial, and ethical practices are governed by applicable Indian regulations and Divyam's internal quality control systems.

🌟 Our Commitment

🌟 Our Commitment: 'At Divyam™, ethics is not a choice — it's our foundation. We promise purity in utensils and integrity in business practices — every event, every time.'