Privacy & Family Trust
Privacy Policy
At D I V Y A M®, privacy is treated as part of family trust. We carefully handle the information shared with us for consultations, wedding planning, pure vegetarian catering, guest hospitality, bookings, payments, event coordination, and celebration experiences.
Our Approach to Privacy
D I V Y A M® is a pure vegetarian luxury wedding planning and hospitality brand. Families share important details with us while planning sacred celebrations — including event dates, venue information, guest requirements, food preferences, family instructions, payment details, and sometimes photos or videos from private functions. We use this information responsibly, only for genuine service, communication, planning, safety, legal, operational, and client-experience purposes. We do not sell personal information.
Section 01
Information We Collect
- Client name
- Phone number
- Email address
- City
- Event date
- Venue details
- Guest count
- Number of functions
- Services required
- Catering preferences
- Decor preferences
- Budget range
- Lead source
- Consultation notes
- Payment and billing details
- GST or invoice-related information
- Event planning instructions
- Guest hospitality requirements
- Food preferences, allergy information, or special dietary instructions
- Photos, videos, testimonials, and event-related media
- Future user panel details such as login, event dashboard, wishlist, quote requests, approvals, documents, and support communication
Section 02
How We Use Your Information
- Responding to enquiries and consultation requests
- Understanding event requirements
- Preparing proposals, quotations, menus, moodboards, service scopes, and planning documents
- Managing wedding planning, pure vegetarian catering, decor, hospitality, and event coordination
- Communicating through phone, email, WhatsApp, SMS, or other channels
- Managing bookings, payments, invoices, GST records, and documentation
- Coordinating guest hospitality and event logistics
- Maintaining hygiene, food safety, operational discipline, and service quality
- Personalizing menus, hospitality, rituals, decor, and celebration experiences
- Managing CRM, lead tracking, follow-ups, and support
- Improving services and customer experience
- Complying with legal and regulatory obligations
- Preventing fraud, misuse, disputes, and unauthorized access
- Using approved photos, videos, or testimonials for portfolio or promotional purposes
Section 03
Legal Basis for Processing
- Your consent
- Steps required before confirming a booking or service contract
- Performance of a confirmed booking or service
- Compliance with legal, tax, accounting, GST, and regulatory obligations
- Legitimate business purposes
- Information voluntarily provided by you
Section 04
Sharing of Information
- Internal D I V Y A M® teams
- Trusted service partners
- Venue teams and logistics providers
- Payment processors
- IT, CRM, hosting, and communication providers
- Legal, accounting, audit, and insurance advisors
- Government and regulatory authorities when legally required
Section 05
Third-Party Partners
- Venue coordination partners
- Photography partners
- Makeup artists
- Entertainment providers
- Sound and technical vendors
- Transport providers
- Security service providers
Section 06
Cookies and Website Analytics
- Pages visited
- Time spent on the website
- Enquiry source
- Device and browser information
- Website performance monitoring
- User experience improvements
Section 07
Photos, Videos, Testimonials, and Event Media
- Event photographs
- Decor and setup visuals
- Catering and buffet visuals
- Hospitality experience visuals
- Client testimonials
- Short video clips
- Portfolio content
- Social media content
- Website and proposal visuals
Section 08
Food Preferences, Allergies, and Sensitive Event Instructions
- Pure vegetarian preferences
- Jain food requirements
- Satvik food requirements
- No onion-no garlic preferences
- Allergy-related information
- Regional cuisine preferences
- Family-specific food instructions
- Ritual-sensitive service instructions
- Guest hospitality requirements
Section 09
Data Retention
- Enquiry follow-up records
- Consultation records
- Proposal and quotation records
- Booking records
- Event planning records
- Invoice, GST, tax, and accounting records
- Legal compliance records
- Dispute resolution records
- Complaint handling records
Section 10
Security of Information
- Limited internal access
- Password-protected systems
- Secure storage practices
- Confidentiality obligations
- Vendor access controls
- Technology safeguards
- Secure communication practices
- Internal process discipline
Section 11
Your Rights
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent
- Request information about data processing
- Raise privacy-related grievances
- Nominate another person to exercise rights where permitted
Section 12
Grievance Redressal
- For privacy-related questions, correction requests, deletion requests, consent withdrawal, or complaints, please contact our Grievance Officer.
- Name: Rohit Bajpai
- Designation: Grievance Officer
- Email: [email protected]
- Phone: +91 92778 02105
- Address: Near Andawa, Jhunsi, Prayagraj, Uttar Pradesh 211019
Section 13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.
Section 14
Contact Us
- Website: www.divyam.com
- Email: [email protected]
- Phone: +91 92778 02105
- Service Available: Prayagraj | Lucknow | Varanasi | Bhadohi | Kanpur
The D I V Y A M® Privacy Promise
We treat client, family, guest, event, payment, food preference, and celebration-related information with care, discretion, and responsibility. Your information is used to serve your celebration better — not to sell your personal data.
A Note for Families
Wedding planning often involves private family details, food preferences, guest needs, rituals, venue arrangements, and personal celebration moments. We request clients to share only accurate and necessary information so that D I V Y A M® can plan and deliver services responsibly.