Introduction

At Divyam, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us through our website, booking platform, or customer support channels. By using our website or services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

• Name, contact number, email address, and postal address
• Event details (date, venue, and requirements)
• Identity proof (Aadhaar, PAN or other valid ID) for verification purposes
• Payment and billing information
• Feedback, testimonials, or communications shared with us

2. How We Use Your Information

• Confirming and managing bookings
• Communicating important event updates or instructions
• Processing payments, invoices, and refunds
• Ensuring compliance with our pure vegetarian service standards
• Improving our services, systems, and customer experience
• Sending promotional offers or updates (only with your consent)

3. Data Security

• All personal data is stored securely and accessible only to authorized Divyam personnel.
• Our website and payment gateways use SSL encryption and secure transaction protocols.
• Identity proofs (Aadhaar/PAN) are used only for verification and never misused or disclosed.

4. Sharing of Information

• We do not sell, rent, or trade your personal information to any third party.
• Limited information may be shared only with trusted partners for essential operations:
• • Payment Service Providers (for secure transactions)
• • Delivery & Logistics Partners (for pickup and delivery coordination)
• • Government Authorities (only when required by law)
• All partners are bound by strict confidentiality and data protection obligations.

5. Cookies & Website Usage

• Our website uses cookies to enhance browsing experience and analyze traffic.
• Cookies help understand visitor preferences and improve functionality.
• You may disable cookies anytime through your browser settings.

6. Data Retention

• Booking records and invoices are retained as per statutory requirements under Indian law.
• Identity proofs are deleted securely once verification and event completion are done.
• Communication logs may be kept temporarily for audit or quality purposes.

7. Customer Rights

• Request a copy of your data held by us
• Request correction of inaccurate information
• Request deletion of personal data (except where retention is legally required)
• Opt-out of marketing and promotional communications at any time
• You may exercise these rights by contacting our data protection team using the details below.

8. Refund & Cancellation Data Policy

• Refunds and cancellations are governed by our Refund & Cancellation Policy listed in the FAQs and Terms & Conditions.
• Refund-related payment data is used only for settlement and statutory records and deleted after the legal retention period.

9. Updates to This Policy

• We may update this Privacy Policy from time to time to reflect business or legal changes.
• All updates will be posted on our official website with the new effective date.
• Continued use of our services after any update constitutes your acceptance of the revised terms.

10. Contact Us

• 📞 +91-9277802105, +91-9277802106
• 📧 support@divyam.com
• 🏢 Adgenic Communication Pvt. Ltd. – Divyam
• 16/35, New Sohbatiyabagh, Prayagraj, Uttar Pradesh – 211006

Divyam's Commitment

"We promise purity not just in our utensils, but also in how we handle your personal information — with honesty, security, and respect."

Legal & Regulatory Compliance

• Divyam operates under Adgenic Communication Pvt. Ltd., a registered and licensed entity in India.
• FSSAI License No.: 12725005000293 – Valid up to 30 June 2030
• GSTIN: 09AAWCA8443J1ZW
• Trademark: 'Divyam – The Promise of Purity' (Application filed and under process)
• All data handling and food safety processes comply with the Food Safety and Standards Act (2006) and the Information Technology Rules (2011) for data protection in India.