Refund & Cancellation Policy

THE PROMISE OF PURITY - DIVYAM 🌿

THE PROMISE OF PURITY

Effective Date: October 15, 2025

Brand: Divyam (A Unit of Adgenic Communication Pvt. Ltd.)

Website: https://www.divyam.com

At Divyam, we value transparency, trust, and fairness. This Refund & Cancellation Policy ensures every customer has complete clarity about booking terms, cancellations, and refunds before confirming an order.

1. Booking & Advance Payment

To confirm your booking, a 25% advance payment is required at the time of booking.
The remaining balance must be paid at least 3 days before the event date.
If full payment is not received within the stipulated time, the booking will be automatically cancelled.

2. Cancellation by Customer

100% Refund: If cancellation is made 3 days or more before the event date.
Date Rescheduling: Customers may reschedule the event without any deduction. The new date will be confirmed subject to availability.
After 3 Days Window: If cancellation is made within 3 days of the event, Divyam reserves the right to adjust refund eligibility based on the actual logistic and preparation costs incurred.

3. Cancellation by Divyam

In the rare event that Divyam is unable to provide services due to unforeseen circumstances, the customer will receive a 100% refund of all payments made.
Divyam will also assist the customer in rescheduling the booking at no additional cost, subject to availability.

4. Refund Process

Approved refunds will be processed within 2–3 working days from the date of cancellation confirmation.
Refunds will be credited to the same account or payment method used during booking.
Customers will receive an official confirmation once the refund has been initiated.

5. Damage or Misuse of Utensils

In case any utensils or equipment are damaged, lost, or misused, the replacement or repair cost will be deducted from the refund or adjusted against the final settlement amount.
Customers are encouraged to inspect all delivered items upon receipt in the presence of Divyam staff.

6. Written Undertaking for Vegetarian Use

Customers must sign a written undertaking confirming that Divyam utensils will not be used for non-vegetarian cooking.
Violation of this undertaking will lead to immediate termination of services without refund, and the customer shall be liable for damages and utensil replacement cost.

7. Force Majeure

Divyam shall not be held liable for cancellations or delays caused by natural disasters, strikes, accidents, or any circumstances beyond our control.
In such situations, Divyam will make every effort to reschedule the event or issue refunds fairly and promptly.

8. Contact for Cancellations & Refunds

Phone: +91-9277802105, +91-9277802106
Email: support@divyam.com
Company: Adgenic Communication Pvt. Ltd. – Divyam
Address: 16/35, New Sohbatiyabagh, Prayagraj, Uttar Pradesh – 211006

9. Legal & Regulatory Compliance

Divyam operates under Adgenic Communication Pvt. Ltd., a registered and licensed entity in India.
FSSAI License No.: 12725005000293 – Valid up to 30 June 2030
GSTIN: 09AAWCA8443J1ZW
Trademark: 'Divyam – The Promise of Purity' (Application filed and under process)
All business operations and financial transactions comply with the Food Safety and Standards Act (2006), Consumer Protection Act (2019), and GST laws of India.

🌟 THE PROMISE OF PURITY

🌟 Divyam's Promise: 'We aim to provide a fair, transparent, and timely refund process — while ensuring our Promise of Purity remains uncompromised.'