Delivery & Pickup Policy

THE PROMISE OF PURITY - DIVYAM 🌿

THE PROMISE OF PURITY

Effective Date: October 15, 2025

Brand: Divyam (A Unit of Adgenic Communication Pvt. Ltd.)

Website: https://www.divyam.com

At Divyam, we ensure that all utensils, bardana, and dinnerware are delivered and collected with the utmost care, professionalism, and hygiene. This Delivery & Pickup Policy defines the timelines, responsibilities, and terms to ensure a smooth and transparent process for every customer.

1. Delivery Timelines

Utensils and equipment will generally be delivered 1 day before the event, or as per the schedule confirmed at the time of booking.
Delivery timings will be mutually agreed upon between the customer and Divyam's logistics team.
Customers must confirm venue details, entry permissions, and delivery access points well in advance to avoid delays.

2. Pickup Timelines

Pickup will generally be done within 6–12 hours after the event.
Customers must ensure utensils are ready and accessible for pickup at the scheduled time.
Any delay caused by the customer (due to inaccessibility, venue closure, or unavailability of staff) may attract additional handling or rental charges.

3. Delivery & Pickup Charges

Divyam currently provides delivery and pickup services within Prayagraj city limits.
Standard packages include delivery and pickup within the defined area.
For locations outside Prayagraj, additional transport and labour charges may apply and will be clearly mentioned at the time of quotation or booking.

4. Customer Responsibilities

The customer must ensure timely venue access for both delivery and pickup.
All leftover food must be removed before pickup, and utensils should be returned in a basic clean condition.
Customers must store utensils securely after the event until pickup is completed.
The customer will be responsible for any loss, theft, or damage occurring during the holding period.

5. Handling & Safety

All utensils and equipment are handled only by Divyam's trained logistics team following our hygiene protocols.
Customers are requested not to allow any unauthorized individuals to handle Divyam utensils during delivery or pickup.
Any misuse or mishandling of utensils after delivery is solely the customer's responsibility.
For high-value events, Divyam may deploy a supervisor to oversee loading and unloading activities.

6. Rescheduling of Delivery or Pickup

If the customer wishes to reschedule delivery or pickup, prior intimation of at least 48 hours is required.
Rescheduling will be confirmed based on logistics slot availability.
If rescheduling leads to additional costs (such as overtime, transport, or manpower), such costs will be communicated and charged separately.

7. Force Majeure

Divyam shall not be held responsible for delivery or pickup delays caused by circumstances beyond its control, including but not limited to:
• Natural calamities or severe weather conditions
• Strikes, roadblocks, or political disturbances
• Sudden traffic restrictions or logistical breakdowns
• Any other unforeseen events that prevent timely execution
In such cases, Divyam will make all reasonable efforts to communicate promptly and arrange alternate logistics schedules where feasible.

8. Contact for Delivery & Pickup Support

Phone: +91-9277802105, +91-9277802106
Email: support@divyam.com
Company: Adgenic Communication Pvt. Ltd. – Divyam
Address: 16/35, New Sohbatiyabagh, Prayagraj, Uttar Pradesh – 211006

9. Legal & Regulatory Compliance

Divyam operates under Adgenic Communication Pvt. Ltd., a registered and licensed company in India.
FSSAI License No.: 12725005000293 – Valid up to 30 June 2030
GSTIN: 09AAWCA8443J1ZW
Trademark: 'Divyam – The Promise of Purity' (Application filed and under process)
All operational processes comply with the Food Safety and Standards Act (2006) and relevant GST & logistics safety norms applicable in India.

🌟 THE PROMISE OF PURITY

🌟 Divyam's Promise: 'We don't just deliver utensils — we deliver purity, hygiene, and trust right to your doorstep.'